This Privacy Policy describe how JJA Wright Care Consultancy Ltd (“we“, “our“, or “us“) collects, uses, discloses, and protects your personal information and governs your access to and use of our website and services. By engaging with our services or browsing our website, you confirm that you have read, understood, and agree to the practices described in this policy.

This policy is applicable to all users including parents, families, referring professionals, social workers, and website visitors. We are committed to transparency, accountability, and compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

We collect various types of personal data depending on the nature of your interaction with us:
a. Personal Identification Information:

• Name
• Address
• Email address
• Phone number
• Organisation (if applicable)

b. Professional Referral Information:

• Case reference numbers
• Professional role/title
• Reason for referral
• Service requested

c. Self-Referral Information:

• Relationship to the child/family
• Details of the concern or reason for contacting us
• Preferred service(s)

d. Service-Specific Data:
In certain cases, we may process sensitive personal data related to family history, safeguarding concerns, parenting capacity, or other social care matters. This data is handled with utmost confidentiality and is collected solely to fulfil the purpose of the professional service requested.

e. Communication and Feedback:
Any correspondence with us, including emails, messages submitted via contact forms, or communications during service delivery, may be recorded for quality assurance, safeguarding, or legal purposes.

Your information is collected and processed to:

• Deliver independent social work services tailored to children and families
• Manage and respond to referrals from professionals and self-referring families
• Assess the needs of children, parents, carers, or family members
• Fulfil legal obligations such as court reports and safeguarding duties
• Communicate with clients, referrers, and partners effectively
• Maintain records of service delivery in accordance with regulatory standards
• Ensure continuity, accuracy, and quality of our services
• Resolve complaints or disputes

We do not use your data for marketing or advertising unless you have given explicit consent.

We rely on one or more of the following legal bases:

• Consent: You have given clear permission for us to process your personal data for a specific purpose.
• Contractual obligation: Processing is necessary for a contract or for entering into a contract.
• Legal obligation: We are required to process data to comply with the law.
• Vital interests: Processing is necessary to protect someone’s life.
• Public task: Processing is necessary to perform a task in the public interest.
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your rights and freedoms.

Your information is never sold or shared for commercial gain. We may share your personal data with:

• Social workers contracted by us under confidentiality agreements
• Local authorities or courts, where required to deliver a commissioned service
• Legal or safeguarding professionals where required by law or duty of care
• Technology providers who support the delivery of our digital services under strict confidentiality obligations

We take all necessary steps to ensure third parties comply with applicable data protection regulations.

We retain personal data only for as long as necessary to:

• Deliver requested services
• Fulfil legal or regulatory requirements
• Respond to disputes or complaints
• Maintain accurate records for audits or compliance purposes

Typically, we retain service records for a minimum of six years after case closure unless legal obligations require otherwise.

You have the following rights regarding your personal data:

• Right to access – You can request a copy of the personal data we hold about you.
• Right to rectification – You may ask us to correct inaccurate or incomplete data.
• Right to erasure – In some circumstances, you may ask us to delete your data.
• Right to restrict processing – You can request a pause in processing your data.
• Right to data portability – You can ask for your data to be transferred to another organisation.
• Right to object – You can object to how we are using your data.

To exercise your rights, contact us at info@jjawright.co.uk. We may require verification of your identity.

We implement robust technical and organisational measures to secure your data. This includes:

• Secure storage of digital and physical records
• Encrypted communications
• Restricted access to sensitive information
• Regular audits and reviews of our systems and data handling practices

While we strive to protect your data, no system is entirely infallible. In the unlikely event of a data breach, we will notify affected individuals and regulators where required.

By accessing our website, you agree to the following terms:

• You will use the site lawfully and for intended purposes
• You will not attempt to damage, interfere with, or gain unauthorised access to any part of the website
• You will not use our content or logo without written permission
• We reserve the right to modify or suspend the site at any time
• We are not liable for any damage caused by viruses or malware as a result of using our site

We make reasonable efforts to maintain accurate and updated information but do not guarantee completeness or accuracy.

We may revise this policy to reflect changes in the law, our services, or internal practices. Updated versions will be posted on our website with an updated revision date. Please check back regularly to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy and Terms of Use, please contact:

JJA Wright Care Consultancy Ltd
128 City Road
London, UK, EC1V 2NX

Phone: (+44) 7769-469136
Email: info@jjawright.co.uk